Buyer protection

1. Privacy protection policy
According to our basic business philosophy, the company strives to obtain customer satisfaction and trust by providing high-quality products and services. Therefore, we have formulated the following measures to ensure that the company's website will not disclose your personal information.
1.1. Each organization of the company has designated special personnel to protect personal information in order to properly manage such information.
1.2. If the company requires you to provide or register personal information, such as name, address, email address or telephone number, the company will inform you of its purpose and how to consult. Information that the company requires you to submit within the appropriate scope.
1.3. The company will only use the information provided by you for the purpose you agree to.
1.4. The company will not provide or disclose your personal information to a third party without your prior consent. The company will provide personal information in the following situations: 1) work outsourcing; or 2) there are other legitimate reasons.
1.5. If you want to check your personal information, you can contact the website where you submitted or registered your personal information. The company will respond to your request as soon as possible.
1.6. The company strives to maintain and improve the security in a reasonable way to ensure the safety of personal information management. According to laws and regulations, the company will continuously improve and upgrade measures to protect personal information.

*If you have any questions about the personal information provided or registered, or request to check the above information, you should contact the contact person of the specific website where the information was originally submitted
*If you are under the age of 13, you need to obtain the consent of your parents or guardians before you can submit and register your personal information.

 

2,Return policy and refund policy

2.1,Money Back Guarantee If the item you received does not match the description, or if your item is not delivered within the "Buyer Protection" period, we promise a refund. You will receive a refund 15 days after the claim process is completed. As your consumer ’s legal rights, it does not limit the legal rights granted by all applicable mandatory laws and regulations in your country of residence.
Step 1. Contact the seller
Enter your order history and select an item. Discuss the problem with the seller or platform and see possible solutions.
Step 2. Request a refund
If you still cannot reach a friendly agreement after contacting the seller, simply file a dispute within 15 days of order delivery or the end of the parcel receipt confirmation period (as listed in your order details).
Step 3, refund within 15 days
However, most sellers will refund your funds within 15 days; if it still cannot be resolved, you can contact us from the order details page to resolve your dispute.

2.2,In order to protect your rights and interests, when shopping, the buyer must provide the correct and true name, email address, telephone number and detailed address(The delivery address must be a place where the logistics company can deliver). Otherwise, once the goods are sent out, the platform will reject your application for return or refund.

2.3,Cancel order: if the buyer needs to cancel the order, please send the cancellation order request to the customer service center within 24 hours after the payment is completed. Once the goods are sent, you will not be able to cancel the order but can only apply for return. Because it is an international logistics delivery, the cost of logistics transportation will be borne by the buyer.

2.4 , Returns do not apply to the following items:
2.4.1,Custom and special orders.
2.4.2,Packages that are improperly packaged, damaged or uninsured.
2.4.3,Items that are not in their original condition as unworn, unaltered, undamaged.